Support
Find quick-start help, charging instructions, timer guidance, troubleshooting, manuals and direct product support.
Quick Start
Charge before first use
Fully charge the candles with the supplied charging method before testing runtime or timer cycles.
Prepare the remote
Remove any battery tab, point the remote towards the candles and confirm the selected mode.
Set the timer in place
Activate the timer at the time you want the daily cycle to begin, in the room where the candles will be used.
Manuals
Find Your Model
Use the model number printed on the product, manual or packaging label. Add downloadable model-specific manuals and quick-start PDFs here in the WordPress editor.
Troubleshooting
Not charging
Check the power source, cable, charging contacts and candle alignment. Clean dry contacts gently before retrying.
Remote not responding
Check the remote battery, line of sight, distance and whether the candle’s main switch is in the correct position.
Timer seems incorrect
Turn the candle off, wait briefly, switch it on and activate the required timer again at the intended start time.
Contact Us
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